What are your shipping rates?
The total weight and destination is priced across the two methods for delivery. The fastest and most cost effective shipper for your package is then selected for shipment. We use calculated shipping based on product warehouse location, package weight and fastest delivery method in order to keep our prices as low as possible.
Our entire order process takes approximately 4-14 business days depending on the items ordered. The stock on our website is an indication of items available in both our physical stock and supplier stock. Occasionally items may actually be on back order or discontinued without notice. Orders are processed 3 times a week and may show pending for up to 3 days. If any items in the order are from supplier stock, an order in processing can take up to 7 business days to ship. Most items are shipped Priority Mail and will be received within 2-3 days of shipping. On average, most orders are received within 5-10 business days. If you need something sooner, please email or call for availability and a custom shipping quote. If an item is in our physical inventory, an order placed before 4pm can be shipped overnight.
Why does the process take so long?
Big companies have big warehouses with lots of employees enabling them to ship items quickly. Bellirosa’s Needful Things is a small family run shop and our dedication to offering quality products at reasonable prices is the driving force behind order times. By only processing orders 3 times a week, we are able to reduce the number of stock orders, saving us money that we can pass along to our customers with consistently low prices.
How are your packages delivered?
We use reliable shipping companies to ship all orders. Currently, we use the United States Postal Service (USPS) and United Parcel Service of America (UPS) to ship orders from our location to all parts of the United States and Canada.
What if my shipment is lost?
If your shipment is lost in transit, you may apply for a refund or reorder. Please notify us of your concern and we will contact the delivery service to track your package.
What if the package is damaged in transit?
If your package should become damaged in transit on its way to you, you can return the package in the condition that it arrived to you. If your entire package is damaged you may refuse the package and it will be returned to us. Any returns or refusals should be given a minimum of 5 business days for delivery and processing.
Can you ship to Canada?
Yes. We are not responsible for additional duties that may apply, all order are subject to refusal or special payment requirements. You will be responsible for any customs fees or import duties imposed by the your country's customs officials. We have no way to pre-pay or predict those fees. We will not mark a package as "Gift" or falsify values. Separate charges may apply, and you will be notified via e-mail prior to you order being charged or accepted.
Can you ship to APO's?
Yes, we can ship to any valid APO address.
Do you send international orders?
Currently, we ship only within the United States and Canada.
RETURNS AND REFUNDS
How do I return products?
Please complete our contact form to make arrangements for returns.
How long does it take to get a refund?
If your order needs to be changed or canceled, we can usually refund charges to your credit card provider within 72 hours. Actual posting to your credit card is dependent on your credit card providers processing times. Refunds for checks and money orders take a short while longer depending on mail delivery times.
*Shipping and handling fees are non-refundable once a product has shipped. Buyer is responsible for shipping back the product if order has already shipped prior to a refund being issued.